25 Burlington Mall Road, Burlington, MA 01803
Email · Phone
All Countries
About Zappix Visual IVR Solutions
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Zappix Visual IVR Solutions Details
Vendor
Zappix
Year Launched
2011
Location
25 Burlington Mall Road, Burlington, MA 01803
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish
Users
Contact Center Manager, Customer Experience Analyst, IT Integration Specialist, Customer Support Agent, CX Designer
Industries Served
Healthcare – Providers, Healthcare – Payers, BPO, Public Sector, Utilities, Retail, Insurance, Roadside Assistance, FinTech, Digital Payments, Pharma
Tags
Self-Service, Visual IVR, Customer Support, Cloud-Based, Omnichannel, Automation, Call Deflection, AI-Powered, Customer Engagement, User Experience
Zappix Visual IVR Solutions's In-App Market Place
Does Zappix Visual IVR Solutions have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$), SGD (S$), HKD (HK$), SEK (kr), NZD (NZ$), KRW (₩), ZAR (R), BRL (R$), AED (د.إ), RUB (₽), TRY (₺)
Pros & Cons
- Reduces contact center workload
- Fast and intuitive visual interfaces
- Decreases average handle time
- Multilingual support enhances accessibility
- Pricing not transparent online
- Integration specifics not fully disclosed
- Requires initial setup and training
- Limited to organizations with digital infrastructure
- Visual IVR may not appeal to less tech-savvy users
Zappix Visual IVR Solutions's Support Options
Email Address
marketing@zappix.comContact
+1 (781) 739-2770Documentation
https://www.zappix.com/resources/white-papers/Zappix Visual IVR Solutions's Alternatives
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