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Austin, Texas
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About Khoros Aurora AI
Khoros Aurora AI is an AI-native community platform for enterprises. It facilitates online brand communities where customers can find answers, share knowledge, and connect with peers, which helps deflect support tickets and provides valuable customer insights.
Khoros Aurora AI Details
Vendor
Khoros
Year Launched
2019
Location
Austin, Texas
Deployment
cloud, web browser
Training Options
demo
Countries Served
All Countries
Languages
English
Users
Enterprise community managers, Customer support leaders, Digital engagement teams, Large brands
Industries Served
Telecommunications, Technology & Software, Financial Services & Banking, Consumer Electronics
Tags
community-management, customer-engagement, ai, self-service, knowledge-base, enterprise, customer-support
Khoros Aurora AI's In-App Market Place
Does Khoros Aurora AI have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD (US Dollar), EUR (Euro)
Pros & Cons
- Built on over two decades of experience in online brand communities, originating from Lithium Technologies.
- Leverages AI to synthesize knowledge from user conversations, creating a scalable self-service resource.
- Aims to reduce support costs by deflecting service tickets through peer-to-peer assistance.
- Provides analytics on community trends, sentiment, and customer signals.
- Pricing is not publicly available and requires contacting sales for a demo.
- The product name and branding have changed significantly, which may be confusing for customers looking for older product names.
- Primarily aimed at large enterprises, so it may be too complex or costly for small to medium-sized businesses.
Khoros Aurora AI's Support Options
Email Address
info@khoros.comChatbot
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