Web
65 Lawrence Bell Drive, Suite 102, Amherst, New York 14221, United States
Email · Phone
All Countries
About IVR Technology Group
IVR Technology Group is an engagement automation platform designed to enhance customer experience through voice, SMS, and omnichannel communication.
IVR Technology Group Details
Vendor
IVR Technology Group, LLC
Year Launched
Location
65 Lawrence Bell Drive, Suite 102, Amherst, New York 14221, United States
Deployment
cloud, web browser
Training Options
demo
Countries Served
All Countries
Languages
English, Spanish
Users
Customer Service Teams, Municipal Payment Officers, Contact Center Managers, Revenue Operations Teams, Billing Administrators, Contact Center Managers, CX (Customer Experience) Managers
Industries Served
Customer Experience Management, Municipalities, Utilities, Electronic Billing Platforms, Financial Services, Contact Centers, Government Services
Tags
Engagement Platform, Call Center Technology, Outbound Campaigns, Payment Processing, Voice Automation, SMS Automation, Customer Experience, CX Software, IVR, Contact Center Automation
IVR Technology Group's In-App Market Place
Does IVR Technology Group have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- Improves customer engagement using automated voice SMS and omnichannel communication tools
- Increases survey response rates significantly compared to traditional email-based methods
- Reduces payment friction by enabling fast secure phone and text-based transactions
- Supports large-scale outbound campaigns for proactive customer communication strategies
- Enhances contact center efficiency by automating repetitive customer service interactions
- Dependence on voice and SMS channels may limit appeal for digital-first users
- Limited visible AI-driven automation features compared to modern CX platforms
- Potential complexity in setup for organizations without contact center expertise
- Unclear mobile app support limits flexibility for on-the-go administration usage
- Lack of transparent global availability details restricts international adoption clarity
IVR Technology Group's Support Options
Email Address
sales@ivrtechnology.comContact
1-716-250-2800IVR Technology Group's Alternatives
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